Terms of service

Who runs this service

Data Pulse Solutions OÜ runs this service. It is a private limited company registered in the Estonian e-Business Register, registry code 16833707, at Järveotsa tee 13-4, 13520 Tallinn, Estonia.

What this service is

It gives an independent service provider a booking page, a calendar and a place to keep their clients, services and payment records.

It is not the provider. It does not sell the appointment, does not take the money, is not a marketplace that recommends one provider over another, and is not a party to the agreement between a provider and their client. What is promised, what it costs and what happens if it is cancelled is between those two.

Your account

You must be 18 or older to open a provider account, and you open it for a business you are entitled to represent.

Keep your password to yourself and keep what you publish accurate: the services, the prices and the hours are what your clients decide from. Tell us at once if you think someone else has got into your account.

One account belongs to one person and must not be shared. A business can give separate sign-ins to its staff members.

What it costs

Solo is currently free, and no commission is taken from a booking. Pro and Team are not on sale yet.

Bookings and money

Bookings are made by clients on the provider's own page. The provider decides whether a booking is confirmed straight away or by hand.

No money moves through this service. A provider can write down a payment they received and get a receipt number for it, in order, so their own books add up. A mistake is corrected by cancelling the receipt and entering a new one, and both stay visible.

The provider's own duties

A provider decides what to ask their clients and what to keep about them, so under the data protection rules the provider is the one responsible for those records, and we handle them on the provider's instructions. The privacy notice sets that out.

That means the provider is the one who has to have a lawful reason for the client data they collect, answer their own clients' requests about it, and keep it no longer than they need it.

How the service may be used

Do not use it to break the law, to mislead people, to send unwanted mail, to spread harmful software, to take other people's data, or to disturb the running of the service.

We can suspend an account that is clearly being used for one of those, and we will say why.

Your content stays yours

Everything a provider writes — the business description, the services, the notes, the client list — stays theirs. We are allowed to store it and show it only so far as running the service needs, and for nothing else.

The software, the design and the name of the service stay with their owners.

Ending it

You can delete your business at any time. First export what you need to keep. Your booking page goes offline at once, and after 14 days everything is deleted for good, including receipts. Within those 14 days you can change your mind in Welko, or by writing to us.

Two of those things happen the same day, not after the 14 days. The export comes first: the screen will not let you confirm a deletion until you have downloaded one. And every booking still to come is cancelled, with an email to the guest telling them so. That second one is not undone by changing your mind: those guests have already been told, and their times have been given away.

We can close an account that is being used against these rules, or if we stop running the service. Except where something clearly unlawful is happening, providers get reasonable warning and a chance to export first.

When the service does not work

We work to keep it running, but no one can promise a service is never down. Maintenance, a security problem or an outage at one of the companies we depend on can interrupt it. Where we can give notice in advance, we do.

The service is provided as it is. It does not replace your own record keeping: export what you need to keep.

Limits

As far as the law allows, we are not responsible for what a provider does or does not deliver to their client, for income that was not earned, or for indirect losses.

Nothing here removes a right that the law does not let us remove. If you are a consumer, your consumer rights stand whatever this page says.

Which law applies

Estonian law applies. If a disagreement cannot be settled between us, it is decided by the courts of Estonia. A consumer can also use the dispute body in their own country.

Changes and contact

When these terms change we update the date at the top. Carrying on using the service after that is how a provider accepts the new version.

• privacy@welko.eu — questions and requests about your data.
• support@welko.eu — everything else.